The Heller Report: Transforming Customer Experience with AI Innovation at Alorica

Alorica, a provider of customer experience services to enterprises around the world, is pursuing a three-pronged strategy to deploy artificial intelligence: to analyze operations, to find productivity gains, and to boost the effectiveness of its people, Michael Clifton, the company’s co-CEO tells Martha Heller in this interview for CIO.com. “The adoption curve of this technology is only at the infantile space,” he says.

Enterprises seeking IT leaders are focused on how AI creates value, Charley Betzig, managing director at Heller, tells InformationWeek. “The hard part is it’s a really new thing,” he explains in this interview. Today’s CIOs possess technical expertise chops and business acumen so they can guide business strategy, and ensure that IT platforms function well, at a reasonable cost and securely.

Today’s best candidates can explain how AI is reshaping their industry – and explain how they can lead a company to take what the emerging technology offers. CEO Martha Heller joins Lisa Rangel, CEO of Chameleon Resumes, to discuss this dynamic and what boards of directors are seeking in their next C-suite hires. The free online event is scheduled for April 29 at 12 noon eastern time.

For the fiftieth anniversary of Microsoft’s founding on April 4, The Verge catalogued what it said were the 50 best consumer-facing products originating from the company. It is a fun, debate-worthy list (the “Clippy” Office assistant, at No. 50? Really?) that illustrates the company’s wide product range. Also on the list: the Comic Sans font, Microsoft Basic (from 1975, at No. 41), Paint, Solitaire, and the Xbox 360 (at No. 4). What was No. 1? Windows ’95. No mention of the cast of “Friends” at the launch.